A little room to change your mind.
Return & exchange requests within 30 days of delivery.
Start a return
Contact [email protected] within 30 days of delivery with your order number, the piece you wish to return and the reason. Choose “Returns” in our contact form. Wait for authorization and return instructions before mailing anything.
Return eligibility
Eligible pieces must be unworn, undamaged and returned with their original packaging. Personalized or custom pieces, items clearly marked final sale, and issued gift cards are not eligible except where required by applicable law. Contact us first with any defect or incorrect-item concern.
Shipping & refunds
Unless an item is defective or incorrect, customers are responsible for return shipping. Original shipping charges are generally not refundable. Refunds are processed to the original payment method after the returned item has been received and inspected; allow 5–10 business days for your provider to post the refund.
Exchanges
Availability of a replacement piece is not guaranteed. Our team will confirm whether an exchange can be arranged, especially for individually limited stones or sizes.
Damaged or incorrect items
Please report an issue promptly after delivery with your order number and photos of the item and packaging. We will review the issue and explain the available remedy. Your applicable legal rights are not limited by this policy.